Program does not work at all, please advise.
You should upgrade modem driver.
If you are running Windows 95, you will need to upgrade Unimodem/V
driver. (setup
instructions)
Modem Spy will not work on Windows NT (Q193138).
I know my modem is voice, but ModemSpy keeps saying it does not
support voice features.
You still must upgrade modem driver. Contact modem manufacturer
for assistance, if needed.
But other programs work just fine! I can send/receive faxes,
connect to the Internet, but your program does not work.
Most problems with Modem Spy are because of driver. Program uses
modem driver in order to access modem's voice features. Old
drivers (or incorrectly installed new drivers) allow program to
use data/fax features of modem, but not voice. So you should
upgrade modem driver in order to get Modem Spy working.
- ModemSpy works with voice modems only (with few exceptions).
- ModemSpy does not work on DSL and Cable modems.
Modem Spy records incoming calls automatically, but does not
record outbound calls.
Modem Spy v2.4 and higher: Select File / Preferences menu
item, select Hardware tab, press Setup button and
disable dialtone waiting for your modem.
Modem Spy v2.3 and lower: Press Setup button at Modem Spy's
main screen button and disable dialtone waiting for your modem.
I can record calls manually, but Modem Spy does not record
incoming calls automatically.
There is a bug in Modem Spy versions 1.7 and earlier. Solution: Keep
caller ID window for NN seconds setting must be greater than Answer
a call in NN seconds.
Also, check out if another application do not use modem at the
moment. Modem Spy version 2.0 beta 3 and later will show Call
was accepted by another application status message to notify
you about this problem. Automatic recording is not possible when
that application is running.
What modem would you recommend to buy in order to get the best
results?
Program will work with any voice modem as well as with any TAPI
compatible hardware.
We do not recommend the following
modems:
- Smartlink modems (another name - AMR or HAMR modem) due to
several bugs in the driver.
- Motorolla modems (SM56 etc) - we have received several
complains about these modems. (possible driver bug).
- US Robotics - these modems have poor sound quality.
There is a small click before recording. How to get rid of it?
Unfortunately, this is hardware problem. So, it can not be managed
within software. You may try to replace your modem with another
one.
The recording has a lot of static. How to fix it?
You will need to install special filter for your modem if you are
using DSL. It should come with your DSL modem.
Do I need to keep computer on all the time?
Yes, because Modem Spy is software. It can not be run on computer
that is turned off. It even can not be run without computer.
Caller ID does not work. How to fix it?
Make sure you have subscribed to caller ID service from your
telephone company AND your modem is caller ID compatible. Contact
modem manufacturer if you need assistance.
I have ADSL, DSL, Cable modem. Can I use Modem Spy?
No. You must have regular voice modem connected to the phone line.
Modem speaker is always ON when recording. How to make it
silent?
Possible solutions:
- Go to Control Panel/Modem and Phone devices and
disable modem speaker control.
- Go to Control Panel/Modem and Phone devices, then
select Advanced tab and type LO
in the Extra initialization field.
Line In Use indicator is always ON on my telephone. How
to get rid of it?
Call waiting does not work when Modem Spy is recording. How to fix
it?
Modem picks up the call before recording. That is why the Line
In Use indicator will always allert that the line is in use.
Also, call waiting will be disabled. IDC
modem has advanced features that can be used for completely
stealth recording. This modem is available in Eastern Europe only.
The other person does not hear me when I am recording phone
conversation. How to fix it?
You will need to plug your telephone into wall jack (not into
modem).
Modem Spy stops recording in the middle of conversation. How to
fix it?
There can be several reasons for a such program behavior. Try one
of the following:
- Go to File/Preferences menu item,
Advanced
tab, and disable hardware busy detector.
- Go to the same tab, and disable
software silence detector
(or decrease silence level option). Program will drop a
call in 16 seconds of silence (default setting) if
silence detector is enabled. Some modems (US Robotics, 3com)
have very low sound volume, so Modem Spy will hang-up after
recording first 16 seconds of conversation on these modems.
